The Monolith That Couldn't Scale: Why Zendesk Had to Change Everything
In 2007, when Zendesk launched with a mission to make customer service easy, they built everything as a single…
The Bespoke Advantage: Why 89% of Fortune 500 Companies Choose Custom Over Generic
While most businesses struggle with software that "almost" fits their needs, industry leaders have discovered a secret…
The Hidden Cost of Generic Software: Why 73% of Businesses Regret Their Initial Choice
You've probably heard the horror stories: companies spending six figures on off-the-shelf software only to discover…