Last Updated: 13/09/2025
1. Introduction
At BlackFlow, a custom software development division of Yoctobe Ltd (“we”, “our”, or “us”), we are committed to protecting the privacy and security of your personal information. This comprehensive Privacy Policy is designed to provide you with a clear understanding of how we collect, use, protect, and handle your personal data when you engage with our custom software development solutions and services.
Who we are: BlackFlow is a leading provider of custom software development solutions, operating as a division of Yoctobe Ltd, located at 58 Breckfield Road South, Liverpool City Fringe, L6 5DR, United Kingdom.
Our commitment: We are dedicated to maintaining the confidentiality, integrity, and security of any personal information about our clients and users. Your privacy is of utmost importance to us, and we go above and beyond to ensure that your data is protected at all times throughout our software development lifecycle.
2. Information We Collect
In the course of providing our custom software development solutions, we may collect various types of information. It’s important to understand what these are and why we collect them:
2.1 Personal Identification Information
- What: This includes your name, email address, phone number, postal address, and other contact details.
- Why: To create and manage your account, authenticate your identity, communicate with you about projects, and provide ongoing support for our software solutions.
2.2 Professional and Business Information
- What: Your job title, company name, organization details, professional credentials, project requirements, and business objectives.
- Why: To understand your software development needs, tailor our solutions to your specific requirements, and ensure that you receive the most relevant development services and support.
2.3 Technical Data
- What: IP address, browser type, device information, operating system details, and other technology identifiers.
- Why: To optimize our development tools and client portals for your systems, troubleshoot technical issues, ensure compatibility, and enhance the security of our development environment.
2.4 Usage Data
- What: Information about how you use our client portals, development tools, and interact with our software solutions.
- Why: To improve our development processes, enhance user experience of our software products, and develop new features that meet your evolving needs.
2.5 Project and Development Data
- What: In the course of providing custom software development services, we may process project specifications, business logic, user requirements, and system integration data as instructed by our clients.
- Why: To provide accurate and effective custom software solutions tailored to your specific business needs.
Important Note: We do not collect more information than is necessary to fulfill the purposes outlined in this policy and to deliver high-quality software development services.
3. How We Collect Information
We collect information through various channels:
- Direct Interactions: When you create an account, engage our services, submit project requirements, or communicate with our development team.
- Automated Technologies: Through cookies and similar technologies when you use our website, client portals, or software solutions.
- Third Parties: In some cases, we may receive information from third parties, such as your organization’s IT department, project stakeholders, or integration partners.
- Development Process: Through project discovery sessions, requirements gathering, user testing, and feedback collection during the software development lifecycle.
4. How We Use Your Information
We use your personal information for the following purposes:
4.1 Provision of Services
- To provide and maintain our custom software development solutions
- To manage software development projects from conception to deployment
- To process and complete contracts and transactions
- To manage your account and provide you with technical support and maintenance
4.2 Development and Innovation
- To understand and implement your specific software requirements
- To conduct research and development to enhance our software development capabilities
- To analyze usage patterns and performance metrics to optimize software solutions
- To develop new features and improvements based on client feedback
4.3 Communication and Project Management
- To communicate with you about project progress, milestones, and deliverables
- To provide project updates, technical documentation, and training materials
- To respond to your questions, feedback, and support requests
- To coordinate with your technical teams and stakeholders
4.4 Legal and Security
- To comply with legal obligations and industry standards
- To enforce our terms and conditions and service agreements
- To detect, prevent, and address technical issues, security vulnerabilities, or fraudulent activities
- To maintain the security and integrity of our development environment
Important Note: We do not use your personal information for any purposes other than those specified in this policy.
5. Our Commitment to Data Protection and Security
Protecting your data is our top priority, especially given the sensitive nature of custom software development projects. We implement robust security measures to safeguard your personal and project information:
5.1 Encryption
All data is encrypted in transit and at rest using industry-standard encryption protocols, ensuring your project data remains secure throughout the development process.
5.2 Access Controls
We maintain strict access controls and authentication procedures to ensure that only authorized development team members can access your data on a need-to-know basis.
5.3 Secure Development Environment
Our development infrastructure is secured with multiple layers of protection, including firewalls, intrusion detection systems, and secure coding practices.
5.4 Regular Audits
We conduct regular security audits, code reviews, and penetration testing to identify and address potential vulnerabilities in both our systems and the software we develop.
5.5 Employee Training
All our developers and staff undergo regular training on data protection, security best practices, and secure coding standards.
5.6 Compliance
We adhere to industry-standard security frameworks and data protection regulations such as GDPR, ensuring that your data is handled in compliance with the strictest requirements.
6. Data Sharing and Transfers
We do not share your personal information or project data with any third parties.
Your trust is fundamental to our business, and we believe in maintaining the strictest confidentiality of your data and proprietary information. We do not sell, rent, or lease your personal information or project details to any third party. Your data is used solely for the purpose of providing and improving our custom software development solutions.
In the rare event that we are required by law to disclose your personal information, we will notify you unless we are legally prohibited from doing so.
7. International Data Transfers
While we primarily store and process data within the United Kingdom, some of our technology infrastructure providers may be located in other countries. In such cases, we ensure that any international transfers of data are conducted in compliance with applicable data protection laws, including the use of Standard Contractual Clauses approved by the European Commission.
8. Your Rights
We respect your rights over your personal data. Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict the processing of your data
- Data portability (receive a copy of your data in a machine-readable format)
- Request information about our data processing activities
To exercise these rights, please contact us using the information provided in Section 13.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or contractual obligations. The criteria used to determine our retention periods include:
- The duration of our ongoing relationship with you and any active software development projects
- The need to provide ongoing support and maintenance for delivered software solutions
- Whether there is a legal or contractual obligation to which we are subject
- Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)
- Industry best practices for software development project documentation
10. Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and client portals. Cookies are small text files that are placed on your device when you visit our website. They allow us to remember your preferences, maintain session security, and understand how you use our development tools and client interfaces.
You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of our website and client portals.
11. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the “Last Updated” date. For material changes, we will provide additional notice through email or our client communication channels. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
13. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you want to exercise your data protection rights, please don’t hesitate to contact us:
BlackFlow – Custom Software Development
Yoctobe Ltd
49 Jamaica Street, Liverpool, L1 0AH, United Kingdom
Email: contact@blackflow.co.uk
Phone: +44 773 73 403 49
Business Hours: 09:00 AM – 06:00 PM (Local Time)
14. Supervisory Authority
If you are located in the European Economic Area and believe we are unlawfully processing your personal data, you have the right to complain to your local data protection supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO). However, we would appreciate the chance to address your concerns before you approach the ICO, so please contact us in the first instance.
Your privacy is important to us, and we are committed to addressing any questions or concerns you may have about our data practices promptly and transparently.
This privacy policy reflects our commitment to protecting your personal information while delivering exceptional custom software development solutions. We continuously review and update our practices to ensure the highest standards of data protection and security.