The Monolith That Couldn't Scale: Why Zendesk Had to Change Everything
In 2007, when Zendesk launched with a mission to make customer service easy, they built everything as a single…
The Hidden Complexity Behind "Simple" Cloud Tools
While millions of users seamlessly create tickets in Jira or collaborate in Confluence, few realise they're interacting with one of the most sophisticated…
The £1.8 Billion Equifax Data Breach: Why 82% of Enterprise Software Projects Fail Due to Poor Service Selection
In 2017, Equifax suffered a massive data breach that exposed 147 million…
The £2.3 Billion Target Data Breach: Why Enterprise Software Development Security Matters
In 2013, Target suffered a massive data breach that exposed 40 million credit card records and 70 million…
The £1.2 Billion Hershey's ERP Disaster: Why 70% of ERP Implementations Fail
In 1999, Hershey's invested £1.2 billion in a new enterprise resource planning system that was supposed to revolutionise…
The £2.1 Billion Knight Capital Trading Disaster: Why 73% of Enterprise Software Projects Fail Due to Poor Company Selection
In 2012, Knight Capital's enterprise software development company deployed faulty code…